Frequently Asked Questions
Everything you need to know about bringing Alessandro Design into your home.
What is the estimated delivery time for large furniture pieces?
Standard delivery for large furniture typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window via email once your order leaves our warehouse.
Do you offer international shipping?
Currently, Alessandro Design ships to the continental United States and Canada. We are working on expanding our logistics to support European shipping in the near future.
What is your return policy for home decor items?
We offer a 30-day return policy for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture pieces are final sale.
Are your materials sustainably sourced?
Yes, we prioritize sustainability by using FSC-certified wood and eco-friendly textiles. Detailed material information is available on each individual product page.
Can I request a fabric sample before purchasing a sofa?
Absolutely. You can order a complimentary swatch kit through our 'Request a Sample' page to ensure the color and texture perfectly match your interior design.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying furniture purchases.